About CRV Insurance

Our Approach to Service:

Carey, Richmond & Viking is committed to offering the best possible service to our clients. We are proud of the professionalism and accessibility of our staff. Each of our employees is a licensed insurance broker — from the company president to the secretarial and clerical staff. This is our way of ensuring that your claims, requests, or questions can be addressed by anyone at any time.

In addition:

Every one of our employees has access to your account information through our computer network. This gives us all the ability to answer questions about your account when your primary contact person is unavailable.

Each of our employees is provided with a direct telephone line with voice mail, fax line, internet access and an email address for complete accessibility

We do not use an automated phone attendant; you are always able to speak with our receptionist who can provide immediate assistance.

For those who appreciate the internet, our web site is designed to allow you to access policy information 24 hours a day. In addition, you can perform certain service functions for yourself with certain web sites, such as printing an automobile insurance identification card or a certificate of insurance.

Claims help is available 24 hours a day.

For many people, service is defined by how we handle claims. Unlike many other insurance agencies, Carey, Richmond & Viking provides dedicated claims service. Our claims service representative is dedicated exclusively to assisting our clients with their claims. Our job does not end after we help you report claims to your insurance company or the third party's insurance company. A key component of our claims service is providing advocacy throughout the settlement of the claim. Our claims specialist also ensures that your claims are closed promptly and subrogated when appropriate. This is our way of helping you to maintain favorable loss experience with your insurance company.